Technical Product Specialist Opportunity!

Concentrix is a global technology and services company that designs, builds, and runs customer experience (CX) solutions and technology for businesses.

They are currently hiring a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting their client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Location: PRT Lisbon - Av. Mediterraneo, N°1

TASKS

• Active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
• Handle and resolve end to end product troubleshooting and customer support for the client advertising products, on case volumes across email and chat channels;
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries;
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points;
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer;
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.

IDEAL CANDIDATE PROFILE:

• Fluent, verbal and written in English (C1);
• Degree in Marketing or related field;
• Experience in Digital Marketing;
• Experience on paid campaign management (mandatory);
• Experience in a Contact Centre, Service program for any Advertising Tech company;
• Ability to work as a team member, as well as independently;
• Fluent with any social media products usage and basic understanding of digital advertising;

If you feel you don’t check every box, Concentrix still encourages you to apply. They will do their best to match you with the right job, whether it’s this or another role.

TERMS

• Competitive salary (base and additional bonuses);
• Central location in Lisbon, Portugal;
• Bring-a-friend (referral) bonus opportunities;
• Full paid training on the company and the project you'll be working on;
• Career development programs, specialized courses, and language classes.

Interested candidates should submit their application via the following link.